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Great news for anyone looking to change their home broadband or phone provider! The One Touch Switching Company (TOTSCo), the industry-led body responsible for delivering Ofcom's One Touch Switching (OTS) process, has announced a fresh plan to enhance the system's performance and monitoring. This exciting update aims to make switching between providers even quicker and easier for consumers across the UK.
Since the system first went live on 12th September 2024, it has been a Gaining Provider Led (GPL) process. This means that when you contact your new ISP, they take the lead in managing the entire switch on your behalf. Despite a few initial teething troubles, the system is already a huge success, helping approximately 1.8 million consumers switch providers every year. Furthermore, there are wonderful plans underway to extend these benefits to business connections as well.
With the system now 18 months old, TOTSCo believes it is working well for both consumers and providers. However, in a spirit of continuous improvement, they have identified specific areas where the experience can be made even better. The latest update highlights a proactive approach to ensuring a smooth journey for everyone. By focusing on improving the Hub management and addressing potential hurdles, the industry is committed to preventing any poor switching experiences and ensuring maximum consumer satisfaction.
Ofcom confirms that all communications providers switching a UK residential customer's internet access or phone services at a fixed location are within the scope of these OTS rules. This ensures that the new, improved standards apply broadly, creating a more reliable and user-friendly environment for all.
If you are considering a change or simply want to know more about how these improvements can benefit you, our friendly team is here to help. We can guide you through the latest options and answer any questions you might have about switching providers.
For expert advice and support, please call us today on 0800 123 4567. Calls cost 7p per minute plus your phone company's access charge.
Published: 2026-03-12
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