Need to speak to a company about this? Find the right number below.
Calls cost 7p per minute plus your phone company's access charge.
There is excellent news for residents and businesses in Scunthorpe today! Hull-based alternative network operator MS3 has successfully restored full broadband services across the town following a temporary disruption. The dedicated team at MS3 worked tirelessly to resolve the issue, ensuring that high-speed connectivity is back up and running for everyone.
MS3 is a fantastic example of local investment, having built a robust full fibre (FTTP) network across 234,000 premises in the North of England. With 213,000 premises ready for service and 20,000 customers already connected via various retail ISPs, their commitment to delivering reliable internet is clear. Their network reaches approximately 37,000 premises across Scunthorpe, providing a vital digital lifeline to the community.
While a faulty electrical cable did cause a nearby core fibre cable to melt yesterday afternoon, the response from the engineering teams was incredibly efficient. The complex installation and splicing of a replacement fibre cable began promptly at 9pm. Thanks to this swift action, the first customers started coming back online by 1:35am this morning.
Several of MS3's broadband ISPs have now confirmed that the situation is fully resolved. If you are a local customer, you may simply need to reboot your router or Optical Network Terminal (ONT) to enjoy your connection again. This successful repair highlights the resilience of the network, which is proudly backed by £100m from investors like Asterion and supported by major ISPs such as TalkTalk, Open Fibre, and Squirrel Internet.
It is wonderful to see such a dedicated team working around the clock to get everyone connected again. The North of England continues to benefit from this expanding full fibre infrastructure, bringing faster speeds and better reliability to homes and businesses alike.
If you need any further assistance with your broadband provider or would like advice on the best deals available, our friendly team is here to help. Please give us a call on 0800 123 4567 for free, impartial advice. The call cost is 7p per minute plus your phone company's access charge. We are ready to help you stay connected!
Published: 2026-05-07
Looking for a customer service number? Browse our directory: