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We have some positive updates regarding the recent connectivity changes in the North Isles of Orkney. A specialist repair operation is now being coordinated to restore full broadband and mobile services for the community. While a subsea fibre optic cable between Evie on the Orkney Mainland and Westray recently experienced a significant break, the focus is now firmly on the swift resolution of this issue.
This update affects over 500 customers across the North Isles, including Eday, Stronsay, and Sanday. The incident has temporarily impacted broadband and mobile connectivity for Vodafone, Three UK, and O2 users. However, there is good news for those relying on landline phones and EE mobile services, which remain fully operational on Westray. The engineering teams are working diligently to arrange a specialist cable repair ship to perform the necessary lift and rejoin of the fibre optic line.
While the exact cause of the break is still being investigated, common reasons for such events include ships dragging anchors, fishing trawlers, or weather conditions. The Scottish Government's Digital Connectivity team is actively monitoring the situation and supporting the restoration efforts. It is reassuring to know that dedicated professionals are already in motion to bring services back to normal as quickly as possible.
In the meantime, we encourage all affected residents to stay connected with their neighbours and local support networks. As soon as the repair ship arrives and the work is completed, full service will be restored. We are confident that the skilled engineers will resolve this matter efficiently, ensuring the islands are reconnected to the wider world.
If you have questions about your specific service or need advice on alternative communication options while repairs are ongoing, our friendly team is here to help. Please call us today on 0800 123 4567. The call costs 7p per minute plus your phone company's access charge. We are ready to listen and assist you every step of the way.
Published: 2026-03-20
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